Customized 20t electric wire rope hoist for Philippines customerwire rope hoist

On December 10, 2019, my colleague Julia received an email from Glenda, requesting an update on the price of the 20t electric hoist quoted on April 15, 2018. Yes, as early as 2018, we provided customers with a quotation for 20t electric hoist, but the customer had not purchased it. One year passed, the electric hoist price was always changing. The customer’s ongoing project needs this 20t electric hoist, so he asked to update the price.

Client’s company introduction

Glenda‘s company is incorporated last 1998 in answer to the needs of existing clients to continuously supply their water treatment chemical requirements.

The company locally formulates tailor-made water treatment chemicals for boilers and cooling towers suitable for Philippine water condition, serves major industries: paper & plywood, sugar mills, power, food and beverage, plastics, garments and fermentation.

In 2005, they opened its doors to contracting services and various turnkey projects in the field of mechanical, electrical and civil engineering mostly in the sugar mill industry.

Customer’s electric hoist requirements

Hoist type: electric wire rope hoist
Lifting capacity: 20t
Lifting height: 35m
Voltage: 440V 60Hz 3Phase
Control method: Remote Control and pendant control

Update the electric hoist price

Two hours later, Julia updated the quotation to the client. After Christmas, the customer feedbacked the electric hoist price was OK and asked when the delivery can be made. “We need the items end of January 2020.” Glenda said. However, we have a Chinese New Year holiday in January and the factory cannot produce normally. Glenda is very nice and understand our situation very well. We also made a guarantee to accelerate the production of the hoist within 8 days, and strive to deliver the electric hoist before February 5. The customer confirmed the PI and payment method, and immediately arranged the payment.

We completed the hoist production before February 5, and contacted the customer for delivery. However, due to the global outbreak of the COVID-19, Philippines had imposed a nationwide lockdown, and we cannot contact with Glenda. Delivery was temporarily suspended. Fortunately, in March, we finally contacted the him and deliver the 20 tons electric hoist.